Delivery information

Efficient delivery

We always aim to send your order on receipt. Orders placed before 2.30pm (GMT) Monday-Friday will be dispatched the same day. Orders placed after this  (GMT) will be dispatched the next working day. Choose the delivery option that best suits how quickly you need your new clothes. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. A day phone number is required in case we need to contact you.

UK delivery prices

• Over £69.99: delivery is free (Royal Mail 48hr Tracked Delivery aims to arrive within 48 hours. This is an aim and not a guarantee.)
• Over £100: Free Royal Mail 24hr Tracked Delivery (This is an aim and not a guarantee)
• For orders of £69.99 or less:
  • Royal Mail 48hr Tracked Delivery £5.95 - aims to arrive within 48 hours. This is an aim and not a guarantee.
  • Royal Mail 24hr Tracked Delivery £7.95 Next Working Day Delivery. This is an aim and not a guarantee.
     For all orders placed before 2.30pm  ( Monday-Thursday.)
  • Saturday Special Delivery £15.00. (For all orders placed between Thursday 2.30pm  and Friday 3.00pm )

All our Royal Mail deliveries are fully tracked.

If you have any queries please email

customercare@apacheonline.co.uk

or call us on +44 (0)1403 218185.

Heavier items additional charge

UK delivery options (see below for US and EU charges)

We can dispatch to your preferred delivery address using our delivery note at checkout with a fully tracked service normally within 48hrs 

Free postage returns

Refunds and exchanges must be adhered to certain terms and conditions. Refunds will be actioned as soon as we receive and check over the goods . Please return goods  as received . Thank you 

Lost deliveries/returned by Royal Mail

Claims for items lost in the post can only be started 15 days after the date of postage (Royal mails rules not ours). If we need to re-send an item to you, having had that item returned to us by the couriers (because you were not in to take delivery and were not collected from the courier depot), we will have to charge again for postage of those items.

US, EU and international delivery options

We are also delighted to fulfil orders overseas.
Please note: any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

At ApacheOnline.co.uk we believe every customer should be able to track & trace every order from the moment it leaves the UK, all the way to their door. This includes international customers.

For this service we use International Signed For from Royal Mail where Items receive priority handling in the UK and abroad and are electronically tracked to the point of delivery. You can check the progress of your item by logging onto www.royalmail.co.uk and clicking the track my order button, there you will be presented with the unique code and a link to the Royal Mail web site, enter the code and you can track your order internationally. Alternatively, you can telephone 0845 609 2609 with the code and you will be updated with progress of your parcel.

If you or another authorized person is not available to sign for your parcel the delivery will be attempted again or a card with the local collection details will be left for your attention.
PLEASE NOTE: All deliveries must be received and signed for. We cannot leave your parcel unattended or with someone else incase of theft, loss or damage.

International orders are charged as follows:
• Europe: £15.00 per item. Please allow 4-5 working days for delivery
• Rest of the world: £20.00 per item. Please allow 10-14 working days.

If you have any queries please email customercare@apacheonline.co.uk
or call us on +44 (0)1403 218185

Royal Mail delivery services during industrial action

The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:

• Friday 30th September 2022 and Saturday 1st October 2022
• Thursday 13th October 2022
• Thursday 20th October 2022
• Tuesday 25th October 2022
• Monday 28th November 2022

Further dates have also been announced by the CWU for functional strike action which impacts parts of our operation on the following:

• Processing, Distribution, International, Collections, Admin: 3rd, 9th, 15th, 24th November and 1st December 2022
• Delivery: 4th, 10th, 16th, 25th November and 2nd December 2022
• Network: 2nd, 8th, 14th, 23rd, 30th November 2022